How It Works
How Rivet Works
Rivet follows the full washer and dryer rental lifecycle, tying together customer intake, setup readiness, inventory, delivery, payments, service, and closeout.
Rental Lifecycle
Eight operating stages, one connected workflow
A washer and dryer rental business is not one task. It is a chain of decisions, handoffs, and records. The product is built so those stages can support each other instead of drifting apart.
- 1
Inquiry
A rental request enters the system with contact details, rental need, location, and source context.
- 2
Rental Setup
The renter completes setup requirements so the business can verify fit, dryer outlet details, delivery readiness, and next steps.
- 3
Agreement/readiness
Agreement, setup fee, delivery photos, and scheduling requirements are checked before a delivery is treated as ready.
- 4
Machine assignment
Available washer and dryer inventory is matched to the rental so operators can see which machines are going where.
- 5
Delivery/install
Delivery work connects customer details, address, outlet context, equipment, and completion follow-up.
- 6
Monthly payment tracking
Recurring rent and ledger visibility help operators understand what has been paid, what is due, and what needs review.
- 7
Service/repair
Service requests and repair notes stay tied to the rental and machines involved, not scattered across separate tools.
- 8
Pickup/return/closeout
The system keeps the return path connected to the original rental record, inventory, and closeout history.
Connected Work
Why the lifecycle matters
When each stage keeps its context, operators can move faster without losing the details that make delivery, billing, repairs, and returns work.
The customer path stays connected
An inquiry can carry into setup, agreement, delivery, and service history so the operator is not rebuilding context at every stage.
The machine path stays visible
Inventory is not just a list of units. It connects to assignment, delivery, repair, return, and availability decisions.
The money path stays reviewable
Monthly rental activity, payment links, and ledger review sit near the rental record so payment questions are easier to answer.
The owner path stays practical
The system is meant to help an operator understand what needs attention today without depending on memory or scattered notes.
Ready to compare this workflow to your operation?
Request early access and describe how you currently manage customers, machines, payments, delivery, and service.